Thank you for patronizing Lobbymall.com, a subsidiary of YFM Inc. Below here are some of our general guidelines and how we do things to make sure you’re completely satisfied. However, if you have an issue or need help please feel free to contact us - we are here for you.
- Hours of Operation
- Shipping Methods and Terms
- Damaged or Missing Packages
- Cancellations or Changes
- International Shipping
- Minimums (We don’t have any)
- Out of Stock Items
- Payment Methods
Lobbymall: Lobbymall is located in low country Seabrook, South Carolina State. 56 Bryant Lane #16, Seabrook South Carolina, USA 29940
HoursMon-Fri: 9am-6pm Saturday: 10am-5pm Sunday: 12pm-4pm
Lobbymall: Our warehouse is located in the low country Seabrook, South Carolina State and Brooklyn, NY. We ship orders from 9:30 a.m. to 4:00 p.m. Eastern Standard Time. We do not ship on the weekends or during holidays. If you have any question about your online order email us at order@Lobbymall.com.com. Our fulfillment center is not open to walk-in customers.
Turnaround: The total shipping time for your order is our turnaround time PLUS the time in transit.
Shipping: Orders are shipped out 5 days a week Monday through Friday. UPS Ground Shipping to the furthest place from us takes about 5 business days transit time, so if your order ships on Tuesday then it will deliver the following Tuesday. Please remember, ground shipping is not a guaranteed service. We are happy to ship via UPS, UPS Express, Fed Ex or USPS Postal.
USPS Postal Service normally takes 2 to 3 transit days but may take up to 10 days to reach you. For packages shipped through the mail.
Ground Shipping to anywhere in the US from each of our outlet takes less than 8 days (5 business days) and is our least expensive option. Here's the list by state:
Any major holidays will not be included in transit times. These days include: New Year's Day, MLK Birthday, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving and Christmas Day.
Please note: Ground can be either through USPS, UPS or FedEx at our discretion and is not a guaranteed service.
Damaged or Missing Orders: We are always happy to help replace or refund your missing or damaged items within 45 days of purchase.
Important Notice: (Open package immediately and Inspect). We guarantee that when your package was picked-up by the transportation company that delivered it to you, it was in good condition. Save delivery is the responsibility of carrier.
Please open immediately and inspect all contents for damage. If damage has occurred during shipment, it must be written on the “Bill of Lading” and signed by the delivering driver before they leave. According to Federal Law, you should place a damage claim with that carrier. Lobbymall cannot file claim with that carrier.
Failure to follow this procedure will lead to loss of any compensation. If you receive a damaged package, please take photos of items, box and the labels and have this information ready for our Customer Experience Team when you email us. Include your order number, the items missing and the name on the circle label on the outside of the box.
If, at our discretion choose to have a replacement sent to you, we will ship it to the original shipping address.
If a package is sent out to an incorrect address, and it is returned to us, you are responsible for the reshipping costs.Any missing, damaged or incorrect items from orders older than 45 days will be issued an in-store credit.
International Shipping: We are happy to ship packages overseas. Please read our International Shipping Policies for more detailed information on transit times and overseas shipping costs.
Order Changes & Cancellations: Because of our dedication to fast turnaround times, cancellations, as well as additions and changes to orders can only changed before they reach the warehouse. Once the status says Order In-Warehouse, we are unable to make any changes. If you are shipping internationally, we cannot accept any changes. This is to ensure that your order is shipped out on time. If we are unable to alter your order, we will gladly assist you in placing a new separate order for the additional items. The easiest way to make changes to your order is to email firstname.lastname@example.org including your order number and the items you would like to add.
Please email your changes as soon as possible to email@example.com during regular business hours (Mon-Fri 9am-4pm) and include your phone number too.
Placing Orders: Feel free to use our online shopping cart, located throughout the site.
Minimum Orders: We do not have a minimum order amount and you are welcome to order as little, or as much, as you want.
Returns: We welcome returns within 45 days of purchase. We will gladly refund the product price for eligible items that are unused and are in sale-able condition. All refunds are applied to the original method of payment. Shipping, including associated fees/duties/taxes is at customer’s expense.
Please email firstname.lastname@example.org to obtain return confirmation #and return address of one of our warehouse near you.
Out of Stock Items: While we strive to keep all of our products in stock, we do occasionally run out of items. If you place an order and, an item goes out of stock, while your order is in the warehouse, we will ship out everything else and, backorder that product. You will get an email notification. If you prefer to have that backordered item swapped out for something else or removed from your order just let us know by leaving a note on your order and we'll make it happen. If your order is traveling internationally, we will delete the item off your order, refund the difference and ship the rest.
Payment methods: We accept Visa, MasterCard, American Express, Discover, and PayPal as well as money orders. We do not accept personal checks.
Credit Cards: If your card is declined, often it is due to an incorrect address or security code. We take our customer's security very seriously and for that reason we require the exact billing address and security codes for all of our credit card transactions. We do not recommend emailing credit card information - as email is not a secure form of communication. Please note that our transit and turnaround times begin after we have received valid payment, not at the time the order was placed.
PayPal: Paying by E-Check through PayPal takes additional days to clear than standard PayPal payments. We will hold your order until the payment has cleared.